Strategic Framework
Strategy and Sustainability
With our Strategy, we build a better society: we generate efficient energy from renewable sources and obtain yields with sustainability criteria.
Celsia is an energy company, where we have found new ways to advise our clients with advanced, innovative solutions, so that their homes or companies can connect and enjoy all the advantages of the new era of energy in the countries where we are present. Likewise, we create quality employment with competitive remuneration and superior benefits; we obtain yields for our Shareholders and Investors with sustainability criteria, and we work together with our Stakeholders to harmoniously grow together.
GRI (102-4, 102-6, 102-7) We are a Grupo Argos company, passionate about renewable energy and energy efficiency, present in Colombia, Panama, Costa Rica and Honduras. We are convinced that a more sustainable world is possible. We generate and transmit efficient energy from renewable sources (water, sun and wind) with thermal backup.
GRI (102-2, 102-7) Our business model is focused on three main segments: Asset Management, Businesses and Cities, and Homes, where we generate value in a responsible, profitable and respectful manner. Currently, in Colombia, we serve more than 1,200,000 clients in 39 municipalities in Valle del Cauca, 47 in Tolima, one in Chocó (San José de Palmar) and three in Cundinamarca.
Within each of our segments, we offer the following business models:Â
Asset Management
- Generation: Consolidate a potent portfolio of diversified, resilient and competitive generation.
- Transmission and Distribution: Grow profitably, incorporate technology to operate efficiently and provide the best service in the country.
Businesses and Cities
- Electric assets
- Electric mobility
Homes
- Commercialization
- Retail
- Internet
Business Model
This is how we create value: We give the best energy to our clients and interact with other Stakeholders.
ASSET MANAGEMENT
Compliance of the MEGA
We present you the most relevant milestones of 2021, associated with compliance of our MEGA:
- We achieved a generation volume from renewable sources of 5,574 GWh, of which 343 GWh corresponded to Non-Conventional Renewables, which represented an increase of 89 GWh or 35% compared to 2020.
- We achieved growth in the supply of solar farms with an installed capacity at the end of the year of 59.7 MW. A growth in floors and ceilings with 30.5 MW in operation and 6.15 MW under construction in Colombia and 19.9 MW in operation and 11.8 MW under construction in Honduras. Compared to 2020, this represents an increase of 35%.
- We participated in and were assigned 99 MW in the renewable energy auction for the Escobal 6 solar project.
- The execution of El Tesorito had an advance of 67.70%, with approval of the line license, the arrival of engines and the completion of the gas line.
- We implemented the pilot for the digital commercialization of enerBit energy.
- We achieved growth in plans and Internet-service coverage with 16,131 clients.
- We achieved retail sales growth of 66%.
- The IECe indicator obtained a result of 77.7 in Valle and 65.3 in Tolima.
- We achieved improvements in the following indicators: SAIDI Valle 9.34 / SAIDI Tolima 43.5 / SAIDI Cetsa 1.61 / SAIFI Valle 6.28 / SAIFI Tolima 26.7 / SAIFI Cetsa 1.93
Celsia PermaneC: Our Vision of Sustainability
We understand sustainability as the change to grow and remain over time. That is why we innovatively anticipate risks to turn them into profitable, respectful and responsible growth opportunities.
At Celsia we evolve to meet the challenges of the industry and create value:
- Providing exceptional service to our clients and offering them a portfolio that allows them to be efficient in their energy consumption.
- Delivering reliable, responsible energy.
- Innovating and finding new ways of doing things, through a differentiating internal culture.
- Executing projects beyond compliance.
- Contributing to society and the conservation of ecosystems.
- Being transparent.
For Whom We Create Value:
GRI (102-40)
Shareholders and Investors
Employees
The Media
Suppliers
The Government
Clients
Associations and Guilds
The Scientific and Academic Community
Non-Governmental Organizations (NGOs)
Communities
GRI (103-1, 102-40, 102-42, 102-43) At Celsia, we are convinced that in order to create shared value in the long term and achieve our purpose of being a company that wants to grow and remain over time, the constant relationship with our Stakeholders is essential. For this reason, we focus on maintaining a permanent, transparent dialogue within a framework of mutual trust that allows us to become their allies based on the analysis of risks and opportunities, establishing the best communication strategies with each one of them to receive, manage and attend their suggestions, comments and expectations.
Our Management
GRI (103-2) In the Company, we maintain a permanent relationship with all our Stakeholders. We have a particular relationship strategy attending to their requests, recommendations and suggestions with clear, transparent and fluid responses, in order to meet their expectations. Likewise, we have a Risk Manual to identify and treat the risks of relationships with our Stakeholders, such as social, political, regulatory and reputational risk.
Periodically, we review our Stakeholders, based on international benchmarks and the criteria proposed by the AA1000SES Accountability Standard and the Mitchell, R. Agle, B. & Wood, D. Methodology, which proposes a holistic view of the relationship, analyzing the actors according to their power, legitimacy and urgency, as well as their attribute of attention (latent, expectant and definitive).
Principal Results
GRI (103-3) During most of 2021, we continued to work virtually, promoting the five principles of action that we adopted in connection with the pandemic context. These were:
- Maintain employment.
- Take care of our employees so that they are completely safe.
- Take care of our clients.
- Act responsibly in society issues.
- Continue promoting the Company’s sustainability and be permanently connected with our Stakeholders in creating value.
With this Commitment and based on maintaining the permanent relationship, we highlight the main events with our Stakeholders:
Shareholders and Investors
On a quarterly basis, we delivered the Company’s results to our Shareholders and Investors through conference calls including the Environmental, Social and Governance (ESG) Indicators and the analytics dashboard so that they could monitor and control, analyze and understand the variations of the Company’s economic, social and environmental results.
Employees
- Our employees participated in monthly talks with our leader Ricardo Sierra, who shared with us the monitoring of the principles of action with our Stakeholders and the Company’s management in the face of COVID-19, the Occupational Health and Safety results and the conscious return to our places of work, financial results, business breakthroughs and different environmental issues in order to demonstrate that at Celsia, we remain committed to being a sustainable company.
- Our employees and their families maintained permanent spaces for wellness activities to contribute to their physical and mental health, take advantage of free time and create recreational spaces.
Clients
- We implemented nine virtual service points, reaching 45 points that facilitate access to attend more than 140,000 clients in Valle del Cauca and Tolima.
- We attended 68% of the client-service activities through digital services in the APP and Client Area in celsia.com., implementing LuzI.A. Voice, as Celsia’s virtual assistant to answer and direct all client calls and we developed an exclusive, preferential service channel for large energy clients.
Associations and Guilds
Together with associations and aggregations, we actively participate in identifying opportunities and regulatory difficulties for the development of new energy-generation projects by promoting and boosting different proposals and bills, necessary to achieve the transformation of the sector in the countries where we are present.
Suppliers
- Our suppliers participated in two virtual talks in June and December, in which some of our leaders reported the progress of projects, challenges and, in general, referred to the balance of each period.
- We made 23 relationship visits to suppliers of the operation and in the execution of Phase 2 of the Supplier Development Program with a focus on Sustainable Management, with the participation of 60 companies.
The Media
- We held five workshops (three in Valle del Cauca and two in Tolima) for the Media – attended by 150 journalists –aimed at strengthening their skills in literature and journalism.
- To celebrate Journalist’s Day, we sent virtual boxes with 25 valuable digital resource tools to journalists in Colombia and Central America included in our database, aimed at contributing to the improvement of their skills and journalistic practice.
- We conducted 62 interviews on various topics requested by the Media; we looks for spaces to socialize some topics of interest, and we responded to 121 written informative requests from local, regional, national and international Media.
- We summoned eight press conferences attended by more than 120 journalists from Valle del Cauca, Tolima, Antioquia and Bogotá.
- We issued 588 press releases, of which 453 corresponded to a strategy of developing local communications on the scheduled maintenance of the energy networks in Buenaventura, Palmira, Buga, Tuluá, Jamundà and the north of Valle del Cauca; and in Tolima, in Ibagué, Espinal, Honda, Melgar and Chaparral.
Communities
In the communities of our areas of influence, we promoted more than 143 spaces for participation and dialogue between communities and companies, which allowed community participation, within the framework of the development of new projects and the operation of our assets, highlighting the development of prior consultations with 122 ethnic communities in the areas of influence of the new projects in La Guajira and Sucre.
DJSI (1.2.2) GRI (103-2, 102-46, 102-47) Our Materiality Analysis made in 2018 is still valid. Below, we detail the key issues for the permanence of our business over time and how we carry out the process of identifying and prioritizing them:
- Economic growth
- Business diversification
- Client experience
- Development of Talent and Occupational Health and Safety
- Management of energy resources
- Conservation of ecosystems and contribution to society
The Celsia Materiality Analysis Process
GRI (102-47)
Research the environment
- MEGA and strategy
- Corporate policies
- Strategic risks
- Trends
- Referencing
- Indices and standards
Dialogue with Stakeholders
- Current communication channels
- In-depth meetings with the leaders of the relationship with Stakeholders
Prioritize
- Qualitative and quantitative evaluation
- Relevance for Celsia
- Relevance for Stakeholders
Validate
- Steering Committee
- Board of Directors
Communicate and Give Feedback
- Integrated Report
- Dialogues with Stakeholders
- Permanent review and reflection
Aligning the Strategy with the Global Sustainability Agenda
At Celsia, we are committed to the call of the United Nations (UN) to achieve sustainable development by 2030. Therefore, in line with the Global Sustainability Agenda, we have prioritized seven Sustainable Development Goals (SDGs) considering the positive and negative impacts that we generate according to the prioritization exercises carried out. The SDGs that we have prioritized are:
Glossary
ESG criteria: Attributes that measure Environmental, Social and Corporate-Governance performance that organizations manage. These criteria provide Stakeholders with a comprehensive look at the company in addition to financial indicators.
LuzI.A.:Â A virtual assistant programmed to serve our customers with 24/7 availability; it was created to provide solutions for transactions or concern and make life easier for our clients.
Materiality:Â The environmental, social and economic issues which will be decisive for the Company in the coming years.
MEGA:Â Large and Ambitious Goal (Meta Grande y Ambiciosa) that provides strategic guidelines to the Organization.
Stakeholders: Groups of people who are part of the Organization and others with whom we maintain diverse relationships. Receiving and managing their suggestions, comments and expectations is essential to fulfill the Organization’s strategy.
Sustainable Development Goals (SDGs): An initiative of the United Nations (UN) to achieve a sustainable future for all. The 17 goals are interrelated and incorporate the global challenges that we face every day, including poverty, inequality, climate, environmental degradation, prosperity, peace and justice.
