We commercialize the energy we generate and deliver energy-efficiency solutions to all our clients, to grow without pause in our region.
GRI (103-1) At Celsia, energy commercialization has transcended the traditional concept of buying and selling the service through face-to-face and digital support, allowing us to become allies en energy efficiency for our clients.
GRI (103-1) The retailer is the representative of the use of the electrical-energy service before the market, who manages the acquisition and transport of electrical energy from the points of production to the client’s point of consumption, to satisfy their needs for lighting, conservation, transformation, entertainment and others that require the availability of electricity in homes, businesses, industries and Government entities. Since the electricity service is essential in homes and businesses, the marketer in Colombia is subject to the guidelines of the Ministry of Mines and Energy, the regulations of the Energy and Gas Regulation Commission (CREG, in Spanish) and the surveillance of the Superintendencies of Home Public Utilities and Industry and Commerce, in terms of client connection, attention to their requirements, the availability of physical- and virtual-relationship channels, the content of the invoice and compliance with the Uniform Conditions Contract.
At Celsia, we stand out for complying with the regulations that impact the quality of the services we provide, diligent attention to clients, the development and sustainability of the market, our allies and products and services, based on cutting-edge technology. Our portfolio includes products and services that improve the quality of life in homes and productivity in companies, focused on efficiency in the use of energy, the availability of service support and the development of sustainable-energy solutions, which include:
Likewise, our Billing and collection processes allow services provided by third parties to be included in the energy bill, such as:
Through retail commercialization, we supply energy to clients throughout different municipalities in the Colombian territory:
Also, we deliver products and services to non-regulated clients, both in Colombia as well as in Panama.
In Colombia, non-regulated clients are those whose maximum demand surpasses 55 MWh/month or 100 kW of power, and have contracted the energy supply as a large client. In turn, regulated clients adhere to the Uniform Conditions Contract of the chosen marketer.
Finally, in Panama we serve the demand of large clients; that is, those with a demand greater than 55 MWh/month or 100 kW of power.
GRI (103-3) Our clients are the center of our strategy, which is why we always seek to provide them with a memorable, unique and rewarding experience.
Next, we present the principal results we obtained during 2021:
Our clients are the center of our strategy; for this reason, we always seek to provide them a memorable, unique and rewarding experience. Below, we present the principal results we obtained during 2021:
average monthly electricity bill for the first 106.18 kWh sold to residential clients each month
residential clients previously disconnected and who service was restored within 30 days of the date of the power outage. (SASB IF-EU-240-a-3.)
percentage of power outages that were restored within 30 days. (SASB IF-EU-240-a-3.)
electricity outages among residential clients, due to the non-payment of their bill. (SASB IF-EU-240-a-3.)
The indicators for residential clients do not apply to Central America, as we do not have regulated-market clients (retailers) in this region.
At Celsia, we serve regulated clients in Colombia, in the Departments of Valle del Cauca, Tolima, Cundinamarca (Nilo, Ricaurte and Guaduas) and in San José del Palmar, Chocó. There, we manage the connection of clients to the electricity service under the regulations of the Energy and Gas Regulation Commission (CREG).
The external factors that affect the provision of the service for our clients are:
In addition, we have identified some Risks and opportunities of the external factors previously mentioned:
GRI (103-1) Wholesale commercialization is the market where large blocks of energy are exchanged among the different agents, contributing to a reliable supply and the efficient formation of energy prices. These aspects are essential for the economic growth of society, and their proper management leads to the generation of value for the Organization and for our Stakeholders.
Wholesale commercialization allows the sale of generated energy and its firm power (that is, that which is capable of delivering a generation unit with a high level of reliability) available in the short, medium and long term, in order to ensure income, which makes the permanence of existing assts and the development of new projects possible.
GRI (103-2) Wholesale commercialization includes the markets in which energy and its attributes can be traded among agents:
For successful management, we have a specialized team where planning, risk and market analysis, as well as fuel (gas, coal or liquids) supply management – required by our thermal plants – are the starting point that give us the short-, medium- and long-term signals that we use in the operation of the spot market (short term), in the commercialization in contracts (long-term market), the management of the reliability market and other markets.
These are our short-, medium- and long-term challenges:
In Central America:
In Central America:
Non-Regulated Clients: They are large consumers of energy. Due to this condition, they are free to contract the provision of the energy service with the company that offers them the best price in generation and commercialization.
Regulated Clients: The vast majority are residential clients or small businesses with maximum consumption of 55 MWH/month or 100 kW of power.
Retail Commercialization: Transactions between an energy-trading company and the end user, such as homes, business centers, industry, etc.
Wholesale Commercialization: Transactions between the generating agents and the marketers that represent the end clients.